Shipping policy

Shipping Policy

UK delivery

THINGS. currently delivers to addresses within the United Kingdom.

Available delivery methods, charges and estimated delivery times will be displayed before you place your order.

Delivery charges may vary depending on factors such as the size, weight, value and nature of the items in your order. The applicable delivery charge will be shown before payment is completed.

Where additional or faster delivery options are available for your order, these will also be displayed before you place your order.

Dispatch and delivery

We aim to prepare and dispatch orders as quickly as reasonably possible.

The estimated delivery timeframe applicable to your order will be shown before you place your order. Delivery estimates may occasionally be affected by circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, we will deliver your goods without undue delay and no later than 30 days after the contract is made, as required by applicable consumer law.

If we become aware of a significant delay affecting your order, we will contact you where appropriate.

Packaging

We take reasonable care to package items appropriately for delivery, taking account of their size, value, age and condition.

Where practical, we may reuse suitable packaging materials to reduce unnecessary waste while ensuring that items remain appropriately protected.

Orders containing multiple items

Where an order contains multiple items, we will normally send them together where practical.

In some circumstances, items may be sent separately because of their size, weight, value, availability or packaging requirements.

You will not be charged additional delivery costs after placing your order unless you have expressly agreed to them.

Delivery addresses

Please ensure that the delivery address provided when placing your order is complete and accurate.

If you notice an error after ordering, contact us as soon as possible at wehavethings@proton.me. We will try to amend the address where possible, but we cannot guarantee that changes can be made once an order has been prepared or dispatched.

Lost or damaged parcels

We remain responsible for your order while it is being delivered to you.

Risk normally passes to you when you, or a person identified by you to receive the goods, takes physical possession of them.

If you independently arrange for collection by a carrier that we did not offer as a delivery option, different rules may apply.

If an order is lost in transit or arrives damaged, please contact us at wehavethings@proton.me so that we can investigate and provide an appropriate remedy.

International delivery

We currently only deliver within the United Kingdom.

If we introduce international delivery in future, this policy will be updated to reflect the applicable delivery arrangements and any relevant customs, duties or import information.