Refund policy

Return and Refund Policy

Many of the items sold by THINGS. are pre-owned, vintage or collectable. Signs of age and previous use may therefore form part of an item's condition. We aim to describe and photograph each item accurately and to identify significant wear, damage or imperfections that we observe.

Nothing in this policy affects your statutory rights.

Changing your mind

If you purchase from us online, you have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving your order. Once you have notified us, you then have a further 14 days to return the item.

To tell us that you wish to cancel or return an order, contact us at wehavethings@proton.me. We will provide the appropriate return instructions and return address.

For a change-of-mind return, you are responsible for the direct cost of returning the item to us. We recommend using an appropriate tracked and insured service, particularly for higher-value items.

You may inspect and handle an item as you reasonably would if examining it in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics and condition, and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

Condition and grading

Some items may be given a THINGS. condition rating or grade. This is intended as a simple guide to our assessment of the item's overall condition.

Our ratings are made in good faith following inspection and are necessarily subjective. Unless expressly stated otherwise, a THINGS. condition rating is our own assessment and is not an independent or professional grade, authentication or certification.

The rating does not replace the item's individual description and photographs. We aim to identify and disclose significant wear, damage and imperfections that we observe. Please read the full description and review the available photographs before purchasing.

Because many of our items are pre-owned or vintage, they may show signs of age, storage or previous use. Any significant known defects will be described or shown where reasonably possible.

If you would like clarification about an item's condition or additional photographs before purchasing, please contact us.

Faulty, damaged or incorrectly described items

Your statutory rights apply to all goods purchased from us, including pre-owned and vintage goods.

Please contact us if an item arrives damaged, is faulty, is not as described or you receive the wrong item.

Where goods do not conform to your statutory rights, we will deal with the matter in accordance with applicable UK consumer law. Where a return is required because the goods are faulty, damaged, incorrect or not as described, we will cover reasonable return costs where legally required.

A defect or characteristic that was specifically brought to your attention before purchase will be taken into account when assessing the condition of the goods.

Cancellations before dispatch

If you contact us before your order has been dispatched, we will normally be able to cancel it immediately. Our online store also allows cancellation requests for up to one hour after an order is placed.

This one-hour facility does not limit your statutory right to cancel an eligible online purchase after that period.

Exceptions

Certain goods are excluded from the statutory right to change your mind, including some personalised or made-to-order goods and other categories specified by consumer law.

Where an exception applies to a product we sell, this will be made clear where appropriate.

These exceptions do not remove your statutory rights where goods are faulty or not as described.

Exchanges

As much of our stock consists of individual or one-off items, we generally cannot offer like-for-like exchanges.

Where appropriate, you can return an eligible item and place a separate order for another item.

Refunds

For an eligible cancellation, we will refund the price paid for the goods together with the cost of our standard delivery service.

If you chose a more expensive delivery option, such as Express delivery, we are not required to refund the additional amount above the cost of our standard delivery service.

Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

We will process the refund without undue delay and, where goods are being returned, no later than 14 days after we receive the goods back or you provide evidence that you have sent them back, whichever occurs first, subject to the applicable legal rules.

For change-of-mind returns, the cost of returning the goods is your responsibility. Different arrangements apply where goods are faulty, damaged, incorrect or not as described.

For questions about a return or refund, contact us at wehavethings@proton.me.

Model Cancellation Form

You may use the following form to cancel an eligible order, although you are not required to use it.

To: David Byrne trading as THINGS.
Email: wehavethings@proton.me
Address: [BUSINESS ADDRESS]

I hereby give notice that I cancel my contract for the sale of the following goods:

Goods: ______________________________

Ordered on / received on: ______________________________

Name of customer: ______________________________

Address of customer: ______________________________

Signature of customer: ______________________________
(only required if this form is submitted on paper)

Date: ______________________________